How do I fix my touch screen problem

By Isabella Storyclaire

last updated September 17, 2024

Contributions sourced from

What to try if your touchscreen doesn't work

If your touchscreen isnt responsive or not working how you would expect, try restarting your PC. If youre still having problems, check for updates:

Select Start , then select Settings .
In Settings, select Update & Security, then WindowsUpdate , and then select the Check for updates button. Install any available updates and restart your PC if required.
If you didnt have any updates that required a restart, its still a good idea to restart your device to make sure any pending updates are installed.

If your touchscreen still doesnt work, see Surface touchscreen: Problems with touch, or contact the manufacturer of your device.

How to Troubleshoot Touch Screen or Touch Panel Issues

Symptoms

The touch-enabled displayor screen on Dell All-in-One desktops, laptops, and monitors can experience symptoms like:

Touch screen not working.
Touch screen not working intermittently.
Touch screen does not respond or responds inaccurately.

Cause

Touch screens can stop working or responding accurately because the display is not touch-capable, driver incompatibility, calibration issues, and so on.

Follow the troubleshooting steps mentioned below in the sequence to resolve touch screen issues.

Resolution

In Microsoft Windows

In Windows, search for and open View pen and touch info
Under Device Specifications, if the Pen and touch section reads No pen or touch input is available for this display, the computer does not have a touch screen.

System configuration

Check the original system configuration or monitor specifications on the Dell.com/support website.

NOTE: For technical specifications of a third-party or non-Dell monitor, see the device manufacturer's website.

NOTE:

For touch-enabled Dell monitors, verify that the USB cable is connected from the monitor to the computer to enable the touch screen feature. To learn more about how to connect the USB cable between the monitor and the computer, see the

documentation of the Dell monitor

If the touch screen issue persists, go to the next step.

A simple reboot can resolve many issues almost immediately. Restarting the computer is an effective way to clear the memory (RAM) and ensure that any errant processes and services that have started are shut down.

Restarting the computer closes all the applications and software that are running on the computer. This includes applications running on the taskbar and services that are running in the background.

WARNING: Before restarting the computer, ensure to bookmark open web pages, save open documents, spreadsheets, or other unsaved work, and so on.

If the touch screen issue persists, go to the next step.

Turn off the computer and disconnect the power cable.
1. Dell All-in-One desktops - Disconnect the power cable or the AC adapter cable from the computer.
2. Dell laptops - Disconnect the AC adapter from the computer.
3. Dell monitors - Disconnect the power cable from the monitor.
Use an anti-static brush and gently brush the dust or dirt particles away from the LCD screen.
Use a soft and clean microfiber cloth that is lightly dampened with water to clean the monitor. Avoid using detergents of any kind as they can leave a milky film on the monitor.
To clean the anti-static screen, we recommend using a special screen-cleaning tissue or solution that is suitable for the anti-static coating on LCD panels.
Let the LCD screen dry thoroughly before you plug in the power cable and turn it back on.

NOTE: Sometimes, the screen protector or screen guard may prevent the touch screen from registering that you are touching the screen and mustbe removed (this may occur if it is not designed for a capacitive touch screen or if it has air bubbles in it).

If the touch screen issue persists, go to the next step.

The touch screen of the computer may not respond because it is disabled or it must be reinstalled. Use Windows Device Manager to enable or reinstall the touch screen driver.

NOTE:

documentation of the Dell monitor

To reinstall or enable the touch screen driver:

Press Windows key + R to open the Run dialog box.
In the Run dialog box, type devmgmt.msc and click OK.
In the Device Manager window, expand Human Interface Devices.
Right-click the HID-compliant touch screen and select Enable.
Test the touch screen. If the touch screen fails to respond, go to the next step.
Right-click the HID-compliant touch screen and select Uninstall.
In the Uninstall Device window, click Uninstall to confirm.
Restart the computer.

NOTE: The touch screen drivers are built in to the latest operating systems such as Windows 10, 8.1, 8, or 7. Windows Update helps download the latest touch screen driver that is applicable to your computer (if required).

If the touch screen issue persists, go to the next step.

How to calibrate the touch screen in Windows 10, 8.1, 8 or 7

Open Control Panel
Click Hardware and Sound.
Under Tablet PC Settings, click the Calibrate the screen for pen or touch input.
Under Display options, select the display (if applicable).
In the Tablet PC Settings windows, click the Calibrate.
Select Touch input.
In the white screen, tap the crosshair each time it appears on the screen, and do not change the resolution during this process.
Click Yes when you are prompted to save the calibration data.
Click OK to confirm.

NOTE:

Using a non-standard or unsupported digital pen, stylus, or a regular pen to write can damage the touch screen. Select Dell 2-in-1 laptops are compatible with digital pens such as the Dell Active Pen. See the

documentation of the Dell 2-in-1 laptop or Dell Active Pen

for more information.

If the touch screen issue persists, go to the next step.

Windows updates can support your Windows operating system in many ways. Windows updates can solve specific problems, provide protection from malicious attacks, or even add new features to the operating system.

How to run Windows Updates on Microsoft Windows 10, 8.1, or 8?

Right-click Start and click Settings.
In the Settings panel, click Update & Security.
In the left panel, select Windows Update.
In the right panel, click Check for updates.
Restart the computer after downloading and installing the updates.

How to run Windows Updates on Microsoft Windows 7?

Open Control Panel, and then click System and Security.
Click Windows Updates.
In the left panel, click Check for updates.
Restart the computer after downloading and installing the updates.

If the touch screen issue persists, go to the next step.

Browse to the Dell.com/support website.
Identify your Dell computer:
1. Enter the model number or Service Tag of the computer, and then click Search.
2. Or, click Browse all products and select your Dell computer from the catalog.
Click the Diagnostics tab.
Under Custom Component Test, click Select individual components.
Under Monitor & screen, select Touch screen.
Click Run Your Test and follow the on-screen instructions.
If the diagnostic test passes, but the touch screen still does not respond, go to the next step.
If the diagnostic test fails, contact Dell Technical Support for repair options.

NOTE: If Dell SupportAssist is not installed on your computer, you are prompted to complete the installation to run the diagnostic test. Follow the on-screen instructions to complete the installation process of Dell SupportAssist.

If the touch screen issue persists, go to the next step.

Power settings can cause the touch screen to stop working after waking the computer from sleep mode. Change the power settings so that the touch screen stays active while the computer is in sleep mode.

Press Windows key + R to open the Run dialog box.
In the Run dialog box, type devmgmt.msc and click OK.
In the Device Manager window, expand Human Interface Devices.
Right-click the HID-compliant touch screen and select Properties.
Under the Power Management tab, clear Allow the computer to turn off this device to save power, and then click OK.

If the touch screen issue persists, go to the next step.

Dell Technologies recommends updating the device drivers and BIOS as part of your scheduled update cycle. These device drivers and BIOS updates may contain feature enhancements or changes that help keep your system software current and compatible with other system modules (hardware and software) as well as increased stability.

It is essential to update the following device drivers for optimal touch screen performance and to resolve common touch screen issues:

BIOS
Video card (GPU) driver
Dell monitor driver (if applicable)
Touch screen or touch panel firmware (if applicable)

NOTE: The touch screen or touch panel firmware drivers are not available for all Dell laptops or monitors. Update the firmware only if available.

LearnHow to Download and Install Dell Drivers.

NOTE: To download drivers for a third-party or non-Dell monitor, see the device manufacturer's website.

If the touch screen issue persists, go to the next step.

System Restore is an integrated Windows tool that is designed to protect and repair the operating system. When something goes wrong with your computer, System Restore must be used before restoring the computer to factory defaults.

LearnHow to Use System Restore in Microsoft Windows.

If the touch screen issue persists, go to the next step.

Dell computers are built with a small amount of hard disk space that is reserved for reinstalling the operating system. This method is the easiest way to restore your Dell computer to factory condition. The restoration process deletes all user data from the computer, so be sure to back up all your files before starting this process.

Learn how toRestore your Computer Using SupportAssist OS Recovery.

If the touch screen issue persists, contact Dell Technical Support.

Additional Information

5 Ways To Fix Touch Screen Issues On Your Android Phone

Today, every digital device is equipped with a touch screen panel. These screens help the user to easily navigate and use their device. But, over the period of time, touch screens get obsolete and exhibit unresponsiveness. This may arise either due to underlying software or hardware issues. In this article, you will learn 5 ways to fix touch screen issues on your Android Phone. If the issue still persists, you can try calibrating the screen sensitivity.

Also, Read | 5 Apps to Test a Phones Touch Screen before you buy it

Fix Touch Screen Issues On Android Phone

Reboot Your Phone

Touch Screens can sometimes behave in an unresponsive manner due to the presence of a minor bug or a glitch. In such a condition, performing a reboot or restarting your phone can fix the problem easily. Follow these steps to reboot your device.

To restart your Android Phone, Long Press the Power Button till the Power Menu appears.

Check Your Touch Screen for Dead Pixels

Sometimes, due to excessive usage of your device, the touch screen gets unresponsive. This unresponsiveness arises due to the presence of dead pixels that stop functioning the way they are supposed to. In this situation, it can either be a hardware issue or a software one. If the latter one happens to be the case, you can calibrate and fix these dead pixels using a third-party app called as Touchscreen Dead Pixels Repair App. Follow these simple steps for this quick fix.

Open Google Play Store on your Android device.
Search for Touch Screen Dead Pixels Repair.
Tap on Install and Open it after the installation is complete.

Tap on Start to let the app scan all the dead pixels that need calibration.
Once the app scan has finished, it will fix and bring back all the dead pixels to their original state.
Restart the Device.

Analyze and Fix Touch Screen Response

Have you recently noticed that your phones touch screen has been lagging? Is it taking too long to respond to your touchpoints? Then, it is probably due to a software glitch. Such a situation can be easily fixed with the help of this third-party app calledTouchscreen Repair App. Follow these simple steps to fix your device.

Open Google Play Store.
Search for Touchscreen Repair App.
Tap on Install to install the app and Open it.

This app analyzes your screen responsiveness by taking 3 samples from 4 parts of your screen.
Tap on Start to Begin.

Perform the steps as instructed by the app.
After you have completed the in-app procedure, your touch screen will be calibrated for a uniform response time hence reducing any existing lags.

Restart your device for achieving the best results.

Perform a Touch Screen Calibration

Sometimes, the touch screen gets unresponsive/sluggish due to the installation of a buggy software update. This situation can be fixed by reconfiguring your devices touch screen to detect gestures and taps. Follow these simple steps to achieve the same.

Open Google Play Store.
Search For Touchscreen Calibration.
Tap on Install and open the application after it has been installed.

Tap on the Calibrate button.
Perform the steps as instructed by the application to calibrate your touch screen.

After performing all the instructed gestures, the app will calibrate your screen.
Restart the phone to achieve the best results.

Remove any Screen Protector/Tempered Glass

Improper placement of tempered glass or a screen protector can also lead to unresponsiveness or sluggishness in the touch screen. If you have recently been experiencing touch screen issues after installing a new tempered glass, it is probably due to its improper placement or bad quality. In such a situation, remove the tempered glass/screen protector from the device right away and check the touch screen again using the methods explained above.

Wrapping Up

In this article, you have learned about the top 5 ways to fix touch screen issues on your Android phone. If this article has helped you in fixing your problem, hit the like button and share it among your friends who you think will need it. As always, stay tuned for more informative articles like this one.

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